Frequently Asked Questions

Yes, The Willow is a pet-friendly community. We welcome pets and provide a comfortable living environment for residents with animals.

The Willow offers a variety of floor plan options, including studio, 1-bedroom, 2-bedroom, 2-bedroom loft, and 3-bedroom garden-style homes. These layouts provide flexible living choices for different lifestyles and space needs.

You can tour The Willow by scheduling an in-person visit or exploring our virtual tour available on our community website. Both options make it easy to experience the community and view our floor plans at your convenience.

You can apply for an apartment at The Willow either online through our community website or in person at our leasing office. Both options make it easy to start your application and secure the home that fits your needs.

Applicants must meet an income requirement of three times the monthly rent. A government-issued ID is also required to complete the application.

Yes, renter’s insurance is required for all residents at The Willow. This helps ensure protection for your personal belongings and provides added peace of mind throughout your lease.

No, The Willow does not offer affordable housing options at this time.

Yes, The Willow has a $65 application fee and a $175 administrative fee.

Yes, The Willow partners with Updater to help streamline your move-in process and make getting settled easier.

Yes, The Willow offers flexible lease terms ranging from 6 to 14 months. These options give residents the ability to choose a shorter lease period that fits their needs, whether they’re seeking temporary housing, relocating for work, or exploring the area before committing long-term.

No, utilities are not included in the rent at The Willow. Residents are responsible for setting up and maintaining their own utility services throughout the lease term.

Rent at The Willow can be paid through the BILT app or Flex, giving residents convenient digital options for managing monthly payments.

Security deposits at The Willow are refunded within 30 days of move-out, following standard processing.

Yes, parking is available at The Willow at no additional fee.

Yes, guest parking is available at The Willow on a first-come, first-served basis.

No, EV charging stations are not currently available at The Willow. Residents and guests who drive electric vehicles will need to use nearby public EV charging locations, as on-site electric car charging is not offered at this time.

Yes, The Willow charges a $350 pet fee for the first pet and an additional $150 fee for a second pet.

Aggressive breeds are not permitted at The Willow. Restricted breeds include, but are not limited to: Pit Bulls, Dobermans, Wolf-hybrids, American Pit Bull Terriers, Bull Terriers, Rottweilers, Chows, American Staffordshire Terriers, Akitas, and Presa Canarios.

The Willow offers two on-site dog parks equipped with agility toys, giving pets space to play, exercise, and socialize right within the community.

Our community offers a wide range of on-site amenities, including a swimming pool with sundeck, poolside grill, pond with gazebo, playground, pickleball court, fitness center, social lounge, business center, and two dog parks equipped with agility toys.

Yes, all apartments at The Willow come equipped with a full-size washer and dryer, providing convenient in-unit laundry access for residents.

No, bike storage is not available at The Willow.

Yes, The Willow offers a cable and high-speed internet package, giving residents reliable connectivity for streaming, remote work, and everyday online use.

Packages are delivered directly to each resident’s door at The Willow, ensuring convenient on-site delivery.

Yes, The Willow offers accessibility features and accommodations. For details on specific accessible apartment options or community features, please contact our leasing office directly.

No, furnished apartments are not available at The Willow at this time.

Yes, The Willow hosts monthly resident social events designed to help neighbors connect and enjoy the community.

Yes, The Willow observes quiet hours from 10:00 PM to 7:00 AM to help maintain a peaceful living environment for all residents.

Please report any disturbances to The Willow’s management team during regular business hours. If the issue occurs after office hours, residents should contact local authorities so the matter can be addressed promptly.

Smoking is prohibited in all interior areas of The Willow, including apartments and shared indoor community spaces. However, please note that while smoking is restricted indoors, there is no guarantee that your apartment or the community will be completely smoke-free.

The closest airport to The Willow is Piedmont Triad International Airport (GSO), offering convenient access for both business and leisure travel.

The Willow is served by Guilford Elementary School, Western Guilford Middle School, and Western Guilford High School, providing access to local public schools within the Guilford County Schools district.

Greensboro Transit Agency provides nearby public transportation options for residents of The Willow, offering convenient access to local routes throughout the city.

You can renew your lease online through The Willow’s resident portal. Simply log in, review your renewal offer, and follow the prompts to complete the process.

No, subleasing is not permitted at The Willow.

If you need to break your lease at The Willow, a 60-day written notice and a lease-break buyout fee are required.

A 60-day written notice is required prior to the expiration of your lease at The Willow. For month-to-month leases, a 30-day written notice is required.

To move out of The Willow, please provide a forwarding address, return all keys, complete the key-release form, remove all personal belongings, and ensure the apartment is cleaned before your move-out date.

You can submit maintenance requests through The Willow’s resident portal or by contacting the leasing office directly. For urgent issues, please reach out to the office by phone during business hours so the team can address the matter promptly.

Maintenance requests at The Willow are typically addressed within 24–48 hours, depending on the nature of the issue and current workload. Urgent concerns may be prioritized for faster response.